We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with all accessories and manuals, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at shop@belilan.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return question at shop@belilan.com.
Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is faulty, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right. Photographs of the item and the packaging help us resolve this faster.
Exceptions and non-returnable items
Certain items cannot be returned once opened or used, including replacement filters, water filters and other consumable parts, for hygiene and safety reasons. Gift cards and clearance items are also non-returnable. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to get the item you want is to return the one you have, and once the return is accepted, place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded automatically on your original payment method within 5 to 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.
Warranty
Many of the appliances we sell carry a manufacturer warranty in addition to this policy. If a fault appears after the 30-day return window, contact us at shop@belilan.com with your order number and we will help you make a warranty claim.
